Privacy Policy

Terms and conditions

Coachliners is dedicated to protecting your privacy. Our website, and services are described in our Terms of Use. This Privacy Policy outlines how we collect, store, use and distribute information about our users through our website and services.

By using our website or services, you agree to the use of your Personal Information as outlined in this Privacy Policy. Coachliners does not sell customer lists. You may withdraw your consent for our processing of your Personal Information at any time, but this may result in your inability to use our website and/or services.

Coachliners collects only the information necessary for managing your account, providing services, sending updates, maintaining customer/visitor lists, responding to inquiries, providing feedback, for identification and authentication, and for service improvement. Contact information will be kept confidential and used only for the purpose for which it was collected, unless you agree to disclose it to third parties.

Two types of information may be collected through our website and services: Personal Information and Non-Personal Information. This Privacy Policy does not cover information not limited by privacy laws, such as publicly available information (such as names, addresses, telephone numbers listed in directories), or Non-Personal Information.

“Personal Information” includes your name, address, email address, credit card information, birth date, and gender. The purpose of collecting this information will be clearly identified at the time of collection. Providing Personal Information is optional, but if you choose not to provide it, you may not be able to register or use our website or services. Personal Information may be collected through registration processes, communications with you, information downloads, service use, purchases, user support, and surveys.

“Non-Personal Information” refers to anonymous information such as IP address, domain used to access the website or services, and the type and version of browser or operating system. This does not include aggregate information like demographic statistics, number of visitors, pages accessed, or average time spent on the website, or business contact information like names, titles, business addresses, email addresses, or phone numbers.

We provide information on Non-Personal Information collection in this Privacy Policy for transparency. This information is collected while operating the website and services, and may be automatically collected through browsers or stored in cookies.

Use of Information:
Start a Trip: To submit a trip request, you must provide email address, origin and destination, date and time, and additional notes. This information is used to review the request and determine if it can be posted on the website for others to book. You will be notified by email if the trip is posted.

Registration: To register and book trips, you must provide personal information such as full name and email address. Option to register using Facebook credentials, with information subject to Facebook’s privacy policy and your privacy preferences.

Book a Trip: To book a trip, you must provide full name, address, payment information, origin and destination, date and time, and additional notes. You may also provide phone number. This information is used to book the trip and remit payment. Trip history information is stored in your account and subject to this Privacy Policy.

Payments: Payment must be made by credit card through Stripe’s merchant account payment gateway. All payment information is collected and stored by Stripe and Coachliners does not collect or store any credit card or payment information. Personal information provided for payment is subject to Stripe’s Privacy Policy.

Location Services: If using the Coachliners App, access to location services on your mobile device may be requested to provide information on the bus’s location relative to you.

Transactional Notifications: Certain activities, such as trip bookings, may result in notifications being sent despite your preferences.

Marketing Communications: If you opt-in to receive marketing communications or provide email address or cell number, you will receive updates on products and services, and other communications. You may withdraw consent to receive marketing communications at any time by following opt-out instructions.


  • Collected for analytics, including predictive analytics
  • Aggregate statistics that do not personally identify individuals will be kept by the company
  • Aggregate statistics may be shared with members or third parties

System Logs & Cookies:

  • Cookies used to track content usage and traffic on the Website and Services
  • Website uses cookies to compile aggregate statistics on usage
  • Information used to improve content of Website
  • User can set browser to notify when a cookie is received and decide whether to accept it
  • Disabling cookies may limit use of Website and Services
  • IP address reported by browser during website visits and recorded with registration information


  • Advertisements on Website may be delivered by the company or third-party web advertisers
  • Third-party advertisers may set cookies
  • Advertisement servers may compile information on ad viewing and clicks
  • This information allows advertisers to deliver targeted ads
  • Privacy Policy covers cookies placed by the company, but not by third-party advertisers
  • Email address and Facebook account information may be used to target ads when visiting other websites

Third-Party Links:

  • Website may contain links to third-party websites not owned by the company
  • Third-party websites governed by their own terms, conditions and privacy policies
  • The company is not involved in any interaction or transaction between the user and third-party providers

Future Use of Personal Information:

  • If Personal Information is to be used for any other purposes in the future, the user will be informed and this Privacy Policy will be updated
  • See “Amendment of this Policy” section for more information.

Disclosure of Personal Information:

  • May occur during corporate reorganization, merger, amalgamation, or sale of assets/stock
  • Only occurs if information continues to be used for purposes outlined in Privacy Policy by acquiring entity

Security of Personal Information:

  • We use commercially reasonable efforts to store and maintain information securely
  • We take technical, contractual, administrative, and physical security measures to protect Personal Information
  • Staff access is limited to what is necessary for stated purposes
  • You play a role in maintaining security by not sharing email and password information

Retention of Personal Information:

  • Kept for as long as necessary for identified purpose or as required by law
  • May retain certain data for fraud prevention or legitimate business purposes
  • All retained Personal Information remains subject to Privacy Policy
  • Deletion of information may not be possible due to technological and legal constraints

Amendment of Privacy Policy:

  • Right to change policy at any time, with updates posted on home page
  • Non-material changes become effective immediately upon posting, material changes after 30 days
  • Current Privacy Policy applies to all Personal Information we have about you

Access and Accuracy:

  • Right to access and verify accuracy of Personal Information
  • Written request for copy of Personal Information will be provided
  • Limited circumstances where not all relevant information may be made available, with reasons for denial provided
  • Efforts made to keep Personal Information accurate and up-to-date
  • Mechanisms for updating, correcting, deleting, or adding to Personal Information provided
  • Amended Personal Information transmitted to relevant parties as appropriate

Note: Continued use of Website and Services signifies acceptance of any changes to Privacy Policy.