At Coachliners, we strive to provide the best possible service to our customers. In the event that you need to cancel your bus charter reservation, please review the following information on our refund policy.
A non-refundable deposit of 10% of the total cost is required to confirm your reservation. The full payment must be completed prior to 48 hours before the scheduled boarding time.
If you cancel your reservation at least 72 hours prior to the scheduled pickup time, you will receive a full refund of the remaining 90% of the total cost.
If you cancel your reservation less than 24 hours prior to the scheduled pickup time, a 100% cancellation fee will be applied, and no refund will be given.
No refunds will be given for cancellations made on the day of the scheduled pickup or for no-shows.
Changes to your reservation, such as the pickup time or location, can be made up to 72 hours prior to the scheduled pickup time at no additional cost.
Changes made less than 72 hours prior to the scheduled pickup time will be subject to a $50 change fee.
If severe weather conditions make it impossible to safely operate the bus, Coachliners reserves the right to cancel the reservation and issue a full refund.
Refunds will be processed within 14 business days of receipt of your cancellation request.
Refunds will be credited back to the original payment method used at the time of booking.
If you have any questions about our refund policy, please contact us at [contact information].
Note: Coachliners reserves the right to modify this refund policy at any time. In the event of a change, the updated policy will be posted on our website.